Shipping & Returns

RETURNS AND REFUNDS POLICY

Thank you for shopping with POISON. 

If you are not 100% satisfied with your purchase, we're here to help.

RETURN POLICY

Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
The product was purchased within the last 15 days.
The product is unopened, in its original packaging.
Apparel must be unworn, unwashed, with tag(s) and in new condition. All t-shirts are FINAL SALE, no returns or exchanges.
You have the receipt, order confirmation or proof of purchase. We are unable to accept returns of purchases made from third party retailers. 

Products that do not meet this criteria will not be considered for return.

SHIPPING TO CANADA

For orders going to Canada, orders are sent delivered duty paid (DDP) via UPS Worldwide Expedited®. POISON collects duties and taxes at checkout to ensure a seamless customer experience.

SALE ITEMS

Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.

DAMAGED ITEMS

Stuff happens, and if you receive a damaged product, please notify us immediately.

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.

If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above.

CHARGEBACKS

Chargebacks will not be taken lightly and will subject the client to being put on thehost no-sell list.